Refund and Return Policy – STUDIO JOYEETA

Overview

Shipping will be done within 7-8 business days after an order(Only Art Prints and “things of joy” segment) is placed. Tracking ID will be sent on the email-id used while placing the order. Cancellation of order is not allowed once the item is dispatched.

Our refund and returns policy lasts till 48 hours after delivery only for damaged and wrong items sent. If more than 48 hours have passed since the delivery, we can’t offer you a full refund or exchange.

UNBOXING VIDEO OF THE PACKAGE RECEIVED IS ABSOLUTELY NECESSARY TO BE ELIGIBLE FOR A RETURN AND REFUND.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at joyeeta@studiojoyeeta.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at joyeeta@studiojoyeeta.com and send your item to: 84A/1 Chandi Ghosh Road, Kolkata- 700040, Contact- 9903642692/9038067266

Shipping returns

To return your product, you should mail your order to: 84A/1 Chandi Ghosh Road, Kolkata- 700040, or request for a return pick-up

Contact- 9903642692/9038067266.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Last updated on June 27th 2023

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dorothy deb

2023-09-24

Joyeeta is an insanely talented artist, she designed an extremely special artwork for a very special day. All I did was send her some photos and describe a vague vibe. But her artwork captured everything, even the things I could not describe well. No fuss, no delays, just great great work!

Radha Kapuria

2023-08-28

I have simply no words to describe Joyeeta's abundance of talent. She is prompt and professional, and was a pleasure to work with on a commissioned piece of art. The intention through the artwork was to help a dear friend through the grief of losing a beloved parent. Based on the mix of text and images I shared with her, Joyeeta came up with an artwork that captured the essence of the relationship beautifully. To top it all, Joyeeta also shared, in words, her emotions as an artist in portraying the things I had requested, which made it extra special. Thank you!

Akshjot kaur

2023-07-31

My fiancée and I approached Joyeeta for our wedding invitation. We have long admired her work so for us it was so exciting and an honor that she designed our wedding card. Joyeeta was extremely professional and responsive in her communication. She brought her own style(which we absolutely adore) while maintaining the integrity of the brief we provided her. We look forward to purchasing and commissioning more artwork from her in the future.

Supurna Dasgupta

2023-07-14

Joyeeta is an incredible artist and she worked with me relentlessly and carefully to present me with the best version of our shared vision. She strikes the perfect balance between warmth and professionalism and I feel privileged to have received a personalized piece of art by her.

Aditi Mishra

2023-06-11

Joyeeta is extremely skilled. It's hard to choose one painting as all her artworks are exceptional! I'm sure I'll be buying more and more paintings from her in the future :) Love what she creates.

Chumki Sarkar

2023-06-02

I think a person who values her creative imagination, she becomes essential to the society. Artists offer vision, original thinking and all the aspects that make us feel we are moving, talking, eating and sleeping with those paintings. This familiar feeling is what I experienced from the paintings I purchased from Joyeeta. Thank you for beautifying my day and night because I can’t stop admiring them 24/7.

Sudarshana Mukhopadhyay

2023-05-17

I've adored Joyeeta's art for long. It was a wish come true for me when I had my wedding card made by her. The process itself was quite easy, with only a few details and a little bit of our background, Joyeeta came up with a surprisingly beautiful and original piece of art. It's uniquely modern though had traditional elements of a Bengali wedding, also most importantly it's about us. I loved how subtly Joyeeta kept all our requests without comprising on her art. The quality of the printed ones and the eCards both were extremely professional. Would highly recommend.

Hema Vardhini

2023-05-16

I brought my first artwork from Joyeeta and it's the besht❤️ The detailing is so good❤️Thanku Joyeeta!

Ayushi Jaiswal

2023-04-29

I bought one of the prints for my parents' anniversary. They are absolutely in love with it. Joyeeta Ma'am's style is so unique and interesting that it makes you feel special for having one of her paintings with you. Thank you, Joyeeta Ma'am.