Refund and Return Policy

Overview

Shipping will be done within 4-5 business days after an order(Only Art Prints) is placed. Tracking ID will be sent on the email-id used while placing the order. Cancellation of order is not allowed once the item is shipped.

Our refund and returns policy lasts till 48 hours after delivery only for damaged and wrong items sent. If more than 48 hours have passed since the delivery, we can’t offer you a full refund or exchange.

UNBOXING VIDEO OF THE PACKAGE RECEIVED IS ABSOLUTELY NECESSARY TO BE ELIGIBLE FOR A RETURN AND REFUND.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at joyeeta@studiojoyeeta.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at joyeeta@studiojoyeeta.com and send your item to: 84A/1 Chandi Ghosh Road, Kolkata- 700040, Contact- 9903642692/9038067266

Shipping returns

To return your product, you should mail your product to: 84A/1 Chandi Ghosh Road, Kolkata- 700040,

Contact- 9903642692/9038067266.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at joyeeta@studiojoyeeta.com for questions related to refunds and returns.

Last updated on Dec 14th 2022

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